About Us
Support
Do you need technical support or have questions about our products, software, or your measurements?
Our support team is happy to assist you.
For support inquiries, please contact us at:
Business hours:
Monday to Friday, 08:00–16:00
To help us process your request efficiently, please include the following information where possible:
- Product name and/or device ID and, if available, maintenance agreement number
- Software version (if applicable)
- A brief description of the issue
- Screenshots or log files (if available)
We look forward to assisting you.
Extended Support & Maintenance
Need additional support and service for your MagHyst® system?
Our MagHyst® Support Service provide extended support and additional services for MagHyst® systems, including the processing of support requests generally within 24 hours. Different service packages are available depending on your requirements.
For further information about our maintenance agreements and available service options, please contact us at:
Device Return & Recycling
In accordance with the German Electrical and Electronic Equipment Act (ElektroG), MagHyst® devices can be returned to us at the end of their useful life for proper disposal.
Please contact us before returning a device to arrange the take-back.
Contact person: Michelle Naumann
Email: michelle.naumann@magtronx.de
Phone: +49 3677 4627 20